Admin. A role with administrative access across the compliance areas (risks, controls, records, incidents, surveys, reviews, reports). See User roles and permissions.
Adopt (a risk scenario). To bring a pre-built risk scenario from the ReFresh library into your active risk register. See Adopting risks from the scenario library.
Audit trail. The time-stamped record of actions taken across your organisation, used for inspection-readiness. See Using the audit trail (activity log).
Consultation. A formal record of who was consulted, on what, and the outcome. See Recording worker consultation.
Control. A measure that mitigates a psychosocial risk. ReFresh ships with a large library of pre-built controls across categories such as governance, job design, policies, training, and environment. See The control library.
Control effectiveness. A rating of how well a control is actually working, assessed by a person through a Review, distinct from a control's status (whether its evidence is in place). See Assigning and completing reviews.
Detection. ReFresh's people-analytics surface, showing wellbeing and workforce signals at the organisation and team level. See Insights and Detection (people analytics).
Evidence. The documents, policies, and tests that demonstrate a control is in place. In ReFresh, evidence lives in Records (see below). See Adding evidence to a control (Records).
Framework. A regulatory or standards-based set of obligations you adopt (for example, ISO 45003 or a jurisdiction's WHS psychosocial code of practice). ReFresh supports frameworks across multiple jurisdictions (Australia, UK, Canada, New Zealand, Singapore). See Understanding compliance frameworks.
Group. A team, department, business unit, region, or site. Groups control data access and group-level reporting. See Creating and managing groups.
Hazard category. A category of psychosocial hazard drawn from the WHS codes of practice and standards ReFresh supports across jurisdictions. ReFresh's risk-register taxonomy covers 17 psychosocial hazard categories; the psychosocial dashboard scores a curated subset of 12 as Work Factors (see below). See Understanding psychosocial hazard categories.
Hierarchy of Controls. The five-level model of elimination, substitution, engineering, administrative, and PPE (personal protective equipment), used to classify how strongly a control addresses a risk. Recorded as a target level when you assess risks and create tasks. See Using the Hierarchy of Controls.
Incident. A reported event involving psychosocial, physical, conduct, or other harm. See Reporting an incident (admin view).
Investigation. The structured workflow that follows an incident, capturing statements, evidence, root cause, contributing factors, and corrective actions. See Investigating an incident.
Member. A worker-level role that uses the My ReFresh portal to report incidents, complete surveys, and acknowledge documentation. See User roles and permissions.
My ReFresh. The worker-facing portal (/portal) where employees report incidents, complete surveys, and acknowledge policies and documents. See What is My ReFresh.
Obligation. An individual requirement a framework places on your organisation. Satisfying your obligations is what the Safety Program's "Complete the Obligations" step tracks. (In some parts of the schema these are referred to as "requirements".)
Organization Admin. The role with full administrative ownership of your organisation's ReFresh instance, including people, settings, billing, framework activation, and every compliance area. See User roles and permissions.
Policy. A document a worker may need to read and acknowledge or sign. See Managing policies and documents.
Protective factor. A workplace factor that buffers against psychosocial harm, measured alongside harm factors in ReFresh's Work Factor analytics. See Understanding psychosocial hazard categories.
Public Join. An optional setting that lets anyone with a generated link request to join your organisation, subject to admin approval. See Adding, inviting, and managing users.
Records. The surface (/app/records) that holds your evidence (documents, policies, and tests) in one place. See Records: documents, policies, and tests.
Renewal frequency. How often a control or record needs to be reviewed or refreshed (for example, monthly, quarterly, yearly, or ongoing). See Policy version control and renewal tracking.
Review. A person-led check of a control's, policy's, document's, or risk assessment's effectiveness. Reviews are how control effectiveness is re-rated. See Assigning and completing reviews.
Risk assessment. The structured workflow used to assess an identified hazard against likelihood and consequence, producing inherent and residual ratings. See Conducting a risk assessment.
Risk register. The central list of all psychosocial risks identified for your organisation, with status, rating, owner, and review date. See Using the risk register.
Risk scenario. A pre-built risk template in the ReFresh library, used to seed your risk register. See Adopting risks from the scenario library.
Safety Program. The five-step setup journey on your Home dashboard: Foundation, Know Your Risks, Act on Your Findings, Complete the Obligations, and Go Further. See Your first week: the Safety Program.
Survey. A structured set of questions sent to workers to identify psychosocial hazards and measure protective factors. See Choosing a survey template.
Tag (survey). A weighted label attached to a survey question that maps responses to hazard categories or protective factors. See Building a custom survey.
Task. An action item assigned to a user, with priority, status, due date, and a link to the entity it relates to. See Managing tasks.
Tenant. Your organisation's instance of ReFresh. Tenants are isolated from one another.
Verification step. The check shown on the login page to confirm you are not a bot.
Work Factors. The 12 psychosocial factors scored on the Psychosocial dashboard, each measured on a dual Harm vs Protective model (Harm measures damage; Protective measures strength). They are a curated subset of the 17 psychosocial hazard categories. See Understanding psychosocial hazard categories.