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Building a custom survey

When a Platform template does not fit, build your own. A custom template lets you set the template's details, then choose questions from ReFresh's pre-built question library. Once published, it is reusable across as many surveys as you like.

Written by Taylor Laing

Opening the builder

  1. From the admin sidebar, click Surveys.

  2. Click View Templates in the top right of the Surveys page.

  3. Click Create Template in the top right of the Survey Templates page.

The Create Custom Template page opens with two sections: Survey Details (the template's metadata) and Questions.

Survey Details

Field

What to enter

Template Name (required)

The full name of the template, for example "2026 Psychosocial Risk Survey"

Short Name

A short display label, up to 100 characters (auto-generated if you leave it blank)

Survey Type (required)

Pick from the dropdown; the type filters which questions the library offers. Today the only option is Psychosocial

Tags

Free-text tags for searching and filtering. Press comma or Enter to add a tag

Description

A short note on when this template should be used, so other admins know

Type shapes the questions: Your chosen Survey Type filters the question library. Today the only type is Psychosocial, so the library surfaces psychosocial questions. Set the type before you start adding questions.

Adding questions

Click Add Question in the Questions section. This opens the Question Library ("Select questions to add to your survey"), a pre-built, pre-tagged set of validated questions. You choose from the library rather than writing questions yourself.

Filter the library by:

  • Survey type (Psychosocial)

  • Subcategory: the specific work factor a question measures (for example Fatigue, Job demands, Low job control, Harassment)

  • Type: the question format

Each question is mapped to one or more weighted tags that connect a response to the psychosocial work factors and protective factors it measures. Scoring rolls up automatically as responses come in; you don't score anything by hand.

Once questions are added you can:

  • Reorder them by dragging

  • Edit or remove them individually

  • Add as many as you need; the builder shows a running count

All library questions today use a single format: a Likert scale (a graded agreement or frequency scale). There are no yes/no, multiple-choice, or free-text questions.

Saving and publishing

While you build, click Save Draft at any point (Cancel exits without saving). When the template is complete, publish it from the template detail page. Published custom templates appear under the Custom tab on the Survey Templates page and can be selected whenever you create a new survey.

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