Safety Orchestration
Turn risks into action: put controls in place and evidence them, handle incidents and investigations, consult your workers, run reviews, manage policies, and track the work as tasks.
By Taylor1 author21 articles
Controls and evidence
Put controls in place, evidence them in Records, and track how effective each control is.
- Safety Orchestration overviewSafety Orchestration is where identified risks become trackable, defensible action: put controls in place, evidence them with Records, handle incidents and investigations, consult workers, run reviews, and track everything as…
- The control libraryReFresh ships with a large library of pre-built psychosocial controls, ready to use across the frameworks you activate. Rather than authoring controls from scratch, you start from the library and…
- Assigning control owners and managing renewalsEach control has an owner, a renewal frequency, and a status that reflects whether its evidence is current. Open a control from the Controls page to set or update these…
- Adding evidence to a control (Records)Evidence is the proof that a control is in place. In ReFresh, each piece of evidence is a Record (a document, a policy, or a test) attached to the control…
- Records: documents, policies, and testsRecords is your central hub for compliance evidence, where the documents, policies, and tests that prove your controls are in place all live together, each with its own status and…
- Control effectivenessA control's status tells you whether its evidence is present and current. Its effectiveness is a separate judgement of whether the control is actually reducing the risk it is meant…
Incidents and investigations
Report, triage, resolve, and investigate incidents, including anonymous reporting.
- Reporting an incidentIncidents capture events that have happened, including reports your workers submit through My ReFresh. As an admin you can log incidents directly, triage what comes in, and drive each one…
- Triaging an incidentEvery new incident lands in the Triage Queue until an admin classifies it and routes it to the team that will handle it. Triage is where a raw report becomes…
- Investigating an incidentInvestigations are the structured workflow that runs after an incident is substantiated. Each investigation has its own code, an investigator (internal or external), a workflow with statements and findings, and…
- Resolving an incidentWhen the corrective work on an incident is done, you resolve it: record what happened, what was done about it, and the risks and controls it touches, so the incident…
- Setting up anonymous incident reporting (admin)ReFresh gives your organisation a public reporting link that anyone can use to file an incident without an account or login. This is how you let workers, contractors, or visitors…
- Incident settings and the default triage groupIncident behaviour is configured under Settings, Incident Management. The main setting is the Default Triage Group, the group that new, unrouted incidents fall to automatically so nothing sits unowned.
Consultation and reviews
Record worker consultation and run reviews that sign off and re-rate your controls, policies, and documents.
- Consultations overviewConsultation is a work health and safety obligation: sharing information on a safety matter with affected workers, giving them a genuine chance to express their views, and taking those views…
- Recording worker consultationConsultation is a legal obligation under WHS legislation. ReFresh gives you a structured Consultations module to record who was consulted, on what, what input they gave, and what was decided.
- Assigning and completing reviewsReviews capture formal sign-off on the things you need someone to check and approve: controls, policies, documents, risk assessments, and tests. Each review is raised, assigned to a reviewer, and…
Policies, documents, and tasks
Manage policies and documents, track versions and renewals, use Drive, and coordinate the work as tasks.
- Managing policies and documentsYour managed policies and documents live in Records, the single surface that holds the evidence behind your controls and framework obligations. This article covers authoring and maintaining a policy or…
- Policy version control and renewal trackingEach policy and document in Records carries a renewal cadence and a full version history. When a new version is approved, prior versions are retained, and controls that reference the…
- Workers acknowledging policiesPolicies that require worker sign-off appear in the My ReFresh portal as pending items. Workers review the policy and sign it off in the way you have set, and ReFresh…
- Using Drive (the content hub)Drive is your general-purpose content hub, a place to author, store, and organise content that is not tied to a specific control or framework obligation. It is your working library…
- Managing tasksTasks are the action items that thread across every part of ReFresh: incidents, investigations, risk assessments, controls, documents, policies, tests, and general items.
- Using the Hierarchy of ControlsThe Hierarchy of Controls is the WHS-standard model for prioritising risk controls, from most effective to least effective. ReFresh uses it throughout the platform to record how strong your control…