Incidents and investigations
Report, triage, resolve, and investigate incidents, including anonymous reporting.
By Taylor1 author6 articles
- Reporting an incidentIncidents capture events that have happened, including reports your workers submit through My ReFresh. As an admin you can log incidents directly, triage what comes in, and drive each one…
- Triaging an incidentEvery new incident lands in the Triage Queue until an admin classifies it and routes it to the team that will handle it. Triage is where a raw report becomes…
- Investigating an incidentInvestigations are the structured workflow that runs after an incident is substantiated. Each investigation has its own code, an investigator (internal or external), a workflow with statements and findings, and…
- Resolving an incidentWhen the corrective work on an incident is done, you resolve it: record what happened, what was done about it, and the risks and controls it touches, so the incident…
- Setting up anonymous incident reporting (admin)ReFresh gives your organisation a public reporting link that anyone can use to file an incident without an account or login. This is how you let workers, contractors, or visitors…
- Incident settings and the default triage groupIncident behaviour is configured under Settings, Incident Management. The main setting is the Default Triage Group, the group that new, unrouted incidents fall to automatically so nothing sits unowned.