Safety Orchestration is the cluster of ReFresh modules that turn identified risks into trackable, defensible action: controls, evidence, incidents, investigations, consultation, tasks, and the policy and document library.
Controls are the measures that mitigate psychosocial risks
Evidence is the proof a control is in place; uploaded to controls and renewed on a defined cadence
Incidents capture events that have happened, including worker reports through My ReFresh
Investigations are the structured workflow that runs after an incident
Consultations record formal worker engagement
Policies and Documents are the managed library that auto-link as evidence
Tasks are the action items that thread across all of the above
Where these modules live in the sidebar
In the admin sidebar:
Tasks at the top of the sidebar
Detection group: Incidents (Triage Queue, All Incidents, Investigations)
Risk Assessment group: Consultations
Compliance group: Controls; Evidence (Documents, Policies)
Governance group: Reviews
The split mirrors the lifecycle: detect what is happening, act on it, prove it, govern it.
How the modules connect
Risks identified during assessment have controls attached (Compliance → Controls).
Each control needs evidence uploaded; documents and policies in the library auto-link as evidence (Compliance → Evidence → Documents / Policies).
Incidents are reported via My ReFresh or admin; admins triage them (Detection → Incidents → Triage Queue).
Substantiated incidents trigger investigations (Detection → Incidents → Investigations).
Consultations are recorded against any of the above (Risk Assessment → Consultations).
Tasks are created from any module and tracked centrally (Tasks).
Reviews capture formal sign-off on controls, documents, and policies (Governance → Reviews).
Related articles
The control library (4.2)
Reporting an incident (admin view) (4.6)
Recording worker consultation (4.9)
Managing the policy and document library (4.10)
Managing tasks (4.13)