Workers sign in to My ReFresh at app.refresh.tech using the same login as the admin app. Once signed in, the Employee Portal opens by default. Workers do not see the Admin / My ReFresh toggle.
Login URL: app.refresh.tech
Sign-in methods: Continue with Google, Continue with Microsoft, or email and password
Workers are sent surveys and policy sign-offs via email; clicking the link takes them straight to the relevant page in My ReFresh
Workers without admin permissions only see the Employee Portal
Signing in
Go to app.refresh.tech.
Choose how you want to sign in: Continue with Google, Continue with Microsoft, or email and password.
Complete the verification step if prompted.
Click Sign in.
If your organisation uses single sign-on through a different provider (for example, Okta), entering your work email may redirect you to that provider.
Survey and policy email links
Surveys and policy sign-off requests arrive in your work inbox. Click the link in the email to:
Complete the survey (no sign-in required for some survey types; the link is unique to you)
Acknowledge or sign a policy (sign-in required so the acknowledgement can be recorded against your account)
If the link does not work, sign in to app.refresh.tech directly and find the item under Pending Sign-offs on your home page or under Surveys in the sidebar.
What you see after signing in
The home page opens by default. The top of the page shows:
A welcome message
Pending Sign-offs: documents and policies waiting for your acknowledgement or signature
Quick Actions: tiles for View Documentation, View Surveys, Report an Incident, View My Incidents
The sidebar groups your tools under Incidents, Surveys, and Documentation.
Common issues
If you cannot sign in:
Check the email address you entered matches your work email
If your organisation uses SSO, try signing in through the Continue with Google or Continue with Microsoft button instead
If the verification step (Cloudflare check) does not complete, refresh the page
If problems persist, contact your administrator or follow "Login and SSO issues" (9.1).
Related articles
What is My ReFresh (7.1)
Reporting an incident (worker view) (7.3)
Login and SSO issues (9.1)