Account: your profile details
Security: password and two-factor authentication
Two-factor authentication uses an authenticator app (TOTP)
There is no notifications page in the worker portal; ReFresh emails go to your work inbox
Your account profile
The Account page holds your personal profile details in ReFresh. You can update your profile photo, First Name, Last Name, and Personal Email. Changing your personal email includes a verification step before it takes effect. The Account page also has Manage Cookies for your cookie preferences. Update a field and save your changes.
Your password and two-factor authentication
The Security page is where you protect your login. Password and two-factor authentication are independent: you can change your password at any time, whether or not two-factor authentication is set up.
Password: change your account password here
Two-factor authentication (2FA): adds a second step at sign-in using a code from an authenticator app on your phone (TOTP). Use Enable to set it up and Remove to turn it off.
Setting up two-factor authentication
Open Security in My ReFresh.
Select Enable on Two-Factor Authentication.
Scan the QR code with an authenticator app (for example, Google Authenticator, Microsoft Authenticator, or Authy).
Enter the six-digit code from the app to confirm.
To turn two-factor authentication off again, use Remove on the Security page.
Notifications
There is no notifications-preferences page in the worker portal. ReFresh sends surveys and policy sign-off requests to your work inbox by email. If you are not receiving them, check your spam folder and confirm your work email with your administrator.