Incidents capture events that have happened, including worker reports submitted through My ReFresh and admin-logged incidents. Open Incidents at admin sidebar → Detection → Incidents, with sub-pages for Triage Queue, All Incidents, and Investigations.
Incidents live at sidebar → Detection → Incidents
Three sub-pages: Triage Queue, All Incidents, Investigations
Workers can submit incidents through My ReFresh; admins can log incidents directly
A shareable reporting link can be generated for anonymous and identified worker reporting
Each incident has a code (for example, INC-2026-0004), category, type, severity, and lifecycle status
Sub-pages under Incidents
Sub-page | What it shows |
Triage Queue | Incidents waiting to be classified and routed to the right team. Admins reassign each incident to a Compliance Manager or other admin |
All Incidents | Every incident in your organisation. Status bar at the top shows Reported / Investigating / Resolved / Closed counts |
Investigations | Active and completed investigations linked to incidents (see "Investigating an incident", 4.7) |
Logging an incident as an admin
From All Incidents, click + Report New Incident. The incident form captures:
A short summary
Category (Psychosocial, Physical, Safety, Conduct, Other)
Type (Near Miss, Complaint, Conduct, Something Else)
Severity (Catastrophic, Major, Moderate, Minor)
Date, time, and location
The people involved
A description of what happened
Whether a regulatory notification is required
Save the incident; it appears on All Incidents in Reported status.
Sharing the reporting link
From the All Incidents page, click Share Reporting Link. This generates a link your workers can use to submit incidents. The link supports both identified and anonymous reporting.
Share the link in:
Onboarding materials
Posters in shared spaces
Internal communications
Email signatures for managers
For more on the worker side of incident reporting, see "Reporting an incident (worker view)" (7.3) and "Anonymous reporting and what happens next" (7.4).
Triaging incidents
Open the Triage Queue to see incidents that have not yet been classified. For each incident:
Column | Meaning |
Incident | Title, code, location, and team |
Reported | How long ago the incident was submitted |
Severity | Major, Moderate, or other |
Flags | Anonymous reporting flag if applicable |
Click Reassign on any incident to assign it to a Compliance Manager or admin. Once classified, the incident moves out of the queue and into All Incidents under its assigned investigator.
Incident lifecycle
Status | Meaning |
Reported | Incident logged but not yet under active review |
Investigating | Investigation has started |
Resolved | Corrective actions complete; incident ready to close |
Closed | Incident formally closed; record retained for audit trail |
The status bar at the top of All Incidents shows the count in each state.
Related articles
Investigating an incident (4.7)
Using the Hierarchy of Controls assessment (4.8)
Reporting an incident (worker view) (7.3)
Anonymous reporting and what happens next (7.4)