Toggle Report anonymously on at any step of the wizard
Anonymous reports are recorded against a Report Key, not your account
The team reviewing the report sees the content but not your identity
Keep your Report Key safe: you use it to check status or to link the report to your account later
You can link an anonymous report to your account at any time using Link Anonymous Report on My Incidents
Switching to anonymous
The Report anonymously toggle sits at the top of the incident wizard. Turn it on or off at any step. The privacy statement on the Review step changes to reflect anonymous handling.
If you toggle anonymous partway through, the information you have already entered is kept; only the way you are identified on submission changes.
What "anonymous" means in ReFresh
When you submit anonymously:
Your name and account are not attached to the report
The team reviewing the report sees the content, the date, the location, and the type, but not who reported it
They cannot contact you unless you choose to identify yourself later
Your report still goes through the same triage, investigation, and corrective-action workflow as an identified report
When you submit, you are given a Report Key in the format RPT-XXXXXXXX (a reference code). Keep it somewhere safe: it is the only way to check your report's status or link it to your account afterwards, and it cannot be recovered if lost. You can also optionally set a password on the report when you submit, for an extra layer of protection when you look it up later.
Checking the status of an anonymous report
Because an anonymous report is not tied to your account, its status does not appear on your My Incidents page. Instead, use your Report Key to look it up on the public Check Report Status page at /report/status (no sign-in required).
Go to
/report/statusand enter your Report Key.If you set a password when you submitted, enter it as well.
View the current status and any updates from the reviewing team.
Linking an anonymous report later
If you later decide you want the reviewing team to know who you are (for example, to follow up or provide more information), you can link the anonymous report to your account.
Open My ReFresh → My Incidents.
Click Link Anonymous Report in the top right.
Enter the Report Key you received when you submitted.
Confirm.
After linking, the report shows your identity to the reviewing team. The original anonymous submission is retained in the audit trail.
When to report anonymously
Anonymous reporting is one of the protections WHS legislation expects organisations to provide. It makes it more likely that workers will raise psychosocial concerns they would otherwise hold back.
Use it when:
The incident involves someone in a position of authority
You are worried about retaliation
You are reporting on behalf of a colleague who does not want to be named
You are not sure whether what you are reporting warrants formal action
What happens to your report
For both anonymous and identified reports:
Your report is added to the Triage Queue for the admin team.
An admin reviews and classifies the report.
The admin routes it to the right handling team or reviewer.
If it warrants it, an investigation is opened.
Findings, controls, and corrective actions follow.
The report's status updates as it moves through the lifecycle.
For identified reports, you see status updates on My Incidents. For anonymous reports, use your Report Key to check status on the report status page.