Switch the Anonymous toggle at the top of the incident wizard to submit an incident without revealing your identity. Anonymous reports go through the same investigation flow as identified reports, with one difference: the team reviewing the report cannot see who you are.
Toggle Anonymous on at any step of the wizard
Anonymous reports are recorded against a token, not your account
The team reviewing the report sees the content but not your identity
You can later link an anonymous report to your account using Link Anonymous Report on My Incidents
Anonymous reports show with an Anonymous flag on the admin Triage Queue
Switching to anonymous
The Anonymous toggle sits in the top-right of the incident wizard. Click it on or off at any step. The privacy statement on the Review step changes to reflect anonymous handling.
If you toggle anonymous mid-wizard, the data you have already entered is preserved; only the identification on submission is changed.
What "anonymous" means in ReFresh
When you submit anonymously:
Your name and account are not attached to the report
The team reviewing the report sees the content, the date, the location, and the type, but not who reported it
Communication back to you is not possible unless you choose to identify yourself later
Your report still goes through the same triage, investigation, and corrective-action workflow as identified reports
Linking an anonymous report later
If you submit anonymously and later decide you want the team reviewing it to know who you are (for example, to follow up or provide more information), you can link the anonymous report to your account.
Open My ReFresh → Incidents → My Incidents.
Click Link Anonymous Report in the top right.
Enter the reference code you received when you submitted the anonymous report.
Confirm.
After linking, the report on the admin side updates to show your identity. The original anonymous timestamp is retained in the audit trail.
Why anonymous reporting matters
Anonymous reporting is one of the protections WHS legislation expects organisations to provide. It makes it more likely that workers will report psychosocial concerns they would otherwise be reluctant to raise.
Use it when:
The incident involves someone in authority
You are worried about retaliation
You are reporting on behalf of a colleague who does not want to be named
You are not sure whether what you are reporting warrants formal action
What happens to your report
For both anonymous and identified reports:
Your report is added to the Triage Queue for the admin team
An admin reviews and classifies the report
The admin assigns it to a Compliance Manager or other reviewer
If substantiated, an investigation is opened (see "Investigating an incident", 4.7)
Findings, controls, and corrective actions follow
The report's status updates as it moves through the lifecycle
You see status updates on My Incidents for identified reports. For anonymous reports, log in periodically and use the reference code to check status if needed. (Confirm internally: anonymous status check flow.)
Related articles
Reporting an incident (worker view) (7.3)
Reporting an incident (admin view) (4.6)
Investigating an incident (4.7)