ReFresh handles psychosocial survey responses with confidentiality at the user level by default. Group results are only visible to admins once at least five responses are received, preventing individual identification in small groups.
Confidentiality is at the user level by default
Both anonymous and identified pathways are supported
A minimum of five responses is required before group results display
Below the threshold, admins see only that responses are coming in, not the underlying scores
The threshold protects individual privacy in small groups
How confidentiality works
Survey responses are stored against the recipient's record so that completion can be tracked, but scores are never displayed at the individual level to admins. Aggregated group results are the only view admins see.
Workers are told this clearly at the start of each survey.
Anonymous and identified pathways
ReFresh supports both:
Anonymous: the response is recorded against a token, not the user. The system can confirm completion but cannot link the response to a specific person.
Identified: the response is recorded against the user's record (still aggregated for admins, but stored identifiably for the user's own history).
Which pathway is used depends on the survey configuration.
The five-response minimum
Group-level results are only displayed to admins when at least five responses have been received for that group. Below five, the admin sees that the survey is in progress but cannot see any aggregated scores.
This protects against the small-group identification problem: in a team of three, an aggregated score would effectively reveal individual answers.
To get group-level results, ensure each group you want to report on has at least five recipients and enough completion rate to clear the threshold.
What admins can and cannot see
Admins can see:
Aggregated group scores once the five-response minimum is met
Per-group response counts (received, in progress, not started)
Trends across surveys
Admins cannot see:
The specific responses given by any one individual
Identified scores for a single worker
Group scores below the five-response threshold
Related articles
Distributing a survey (3.4)
Reading survey results (3.6)
Completing a survey (worker view) (7.5)