Quick definitions of the terms you will encounter across ReFresh, with links to the articles that cover each in depth.

Adopt (a risk scenario). To bring a pre-built risk scenario from the ReFresh library into your active risk register. See "Adopting risks from the scenario library" (3.9).

Audit trail. The time-stamped record of every action in your organisation, used for inspection-readiness. See "Using the audit trail" (6.11).

Compliance Manager. A role with admin access scoped to compliance work, without billing or user management. See "User roles and permissions overview" (1.3).

Consultation. A formal record of who was consulted, on what, and the outcome. See "Recording worker consultation" (4.9).

Control. A measure that mitigates a psychosocial risk. ReFresh ships with 173 pre-built controls across five categories (governance, job design, policies, training, environment). See "The control library" (4.2).

Control effectiveness. A rating (effective, partially effective, ineffective, not assessed) capturing how well a control is working. See "Conducting a control effectiveness review" (4.5).

Dimension. One of the 28 scientifically validated dimensions assessed by ReFresh surveys. See "Reading survey results" (3.6).

Evidence. A document, record, or artefact that demonstrates a control is in place. See "Uploading evidence to a control" (4.4).

Framework. A regulatory or standards-based set of requirements (for example, Comcare, SafeWork Australia, ISO 45003). See "Understanding compliance frameworks" (5.1).

Group. A team, department, business unit, or other working unit. Groups control data access, permissions, and group-level reporting. See "Creating and managing groups" (2.2).

Hazard category. One of the 17 psychosocial hazard categories defined in the Australian Code of Practice.

Hierarchy of Controls. The five-level model (elimination, substitution, engineering, administrative, personal) used during incident investigation. See "Using the Hierarchy of Controls wizard" (4.8).

Incident. A reported event involving psychosocial, physical, safety, conduct, or other harm. See "Reporting an incident (admin view)" (4.6).

Investigation. The structured workflow that follows an incident, capturing statements, evidence, root cause, contributing factors, and corrective actions. See "Investigating an incident" (4.7).

Member. A worker-level role that uses the My ReFresh portal to report incidents, complete surveys, and acknowledge documentation. See "User roles and permissions overview" (1.3).

My ReFresh. The worker-facing portal where employees report incidents, complete surveys, and acknowledge documentation. See "What is My ReFresh" (7.1).

Organization Admin. The highest customer-grantable role, with full access to your organisation including billing, user management, and all compliance features. See "User roles and permissions overview" (1.3).

Policy. A document a worker may need to read and acknowledge or sign. See "Managing the policy and document library" (4.10).

Protective factor. One of the 11 factors that buffer against psychosocial harm, measured alongside the 17 hazard categories. See "Choosing a survey template" (3.2).

Public Join. An optional setting that lets anyone with a generated link request to join your organisation, subject to admin approval. See "Adding and managing users" (2.3).

Renewal frequency. How often a control or document needs to be reviewed (daily, monthly, quarterly, yearly, or ongoing). See "Policy version control and renewal tracking" (4.11).

Requirement. A specific control obligation defined by a framework. ReFresh ships with 739 requirements across 20 frameworks.

Review. A scheduled or incident-triggered check of a control's effectiveness. See "Conducting a control effectiveness review" (4.5).

Risk assessment. The structured workflow used to assess identified hazards against severity, frequency, duration, framework guidance, and survey data. See "Conducting a risk assessment" (3.7).

Risk register. The centralised list of all psychosocial risks identified for your organisation, with status, severity, owner, and review date. See "Using the risk register" (3.8).

Risk scenario. A pre-built risk template in the ReFresh library, used to seed the risk register on framework activation. See "Adopting risks from the scenario library" (3.9).

Safety Program. The five-step setup journey on the Home page (Foundation, Know Your Risks, Act on Your Findings, Complete the Requirements, Go Further). See "Recommended first-week setup sequence" (1.4).

Snapshot. A point-in-time capture of your full compliance posture, used for audit prep and historical comparison. See "Compliance snapshots" (6.8).

Survey. A structured set of questions sent to workers, used to identify psychosocial hazards and measure protective factors. See "Choosing a survey template" (3.2).

Tag (survey). A weighted label attached to a survey question that maps responses to hazard categories or protective factors. See "Building a custom survey" (3.3).

Task. An action item assigned to a user, with priority, status, due date, and links to the entity it relates to. See "Managing tasks" (4.13).

Tenant. Your organisation's instance of ReFresh. Tenants are isolated from each other.

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