Sign in at app.refresh.tech using Google, Microsoft, or your email and password, then use the Admin / My ReFresh toggle to switch between admin and worker views.

Login URL: app.refresh.tech
Three sign-in methods: Google, Microsoft, or email and password
The Admin / My ReFresh toggle (top right) switches between interfaces
Admin sidebar grouped under Detection, Risk Assessment, Compliance, and Governance
Tenant-level settings sit behind the gear icon (top right)

Signing in

Go to app.refresh.tech.
Choose how you want to sign in:
- Continue with Google uses your Google Workspace account
- Continue with Microsoft uses your Microsoft Entra ID (formerly Azure AD) account
- Or enter your email address and password directly
Complete the verification step if prompted.
Click Sign in.

If your organisation uses single sign-on through a different provider (for example, Okta), your sign-in flow may redirect you to that provider after you enter your email. Speak to your administrator if you are unsure which method to use.

Switching between Admin and My ReFresh

The Admin / My ReFresh toggle sits in the top-right corner of every page, next to your name. Click Admin for the admin and compliance view, or My ReFresh for the worker portal.

Workers without admin permissions only see the My ReFresh portal and the toggle is not shown.

The admin navigation

The left sidebar groups modules by function. From top to bottom:

Home: dashboard and Safety Program progress
Tasks: a personal action list of items assigned to you
Detection: Incidents (with Triage Queue, All Incidents, Investigations) and Surveys
Risk Assessment: Risk Register, Hierarchy Dashboard, Consultations
Compliance: Frameworks, Controls, Evidence (Documents, Policies)
Governance: Reports, Reviews

The organisation switcher and the sidebar collapse toggle sit in the top-left corner. The breadcrumb in the page header shows your current location.

Settings

Click the gear icon in the top right to open Settings. The Settings sidebar covers:

Company: organisation name, logo, industry sector, worker locations
Employees: list of users in your organisation
Groups: teams, departments, business units
Org Chart: reporting relationships
Invites: invite new users and manage public-join links
User Auto-Sync and Group Sync: HRIS-driven user and group synchronisation
Billing: subscription and payment details
Assets: company-managed assets
Incident Management: incident reporting configuration

Common issues and troubleshooting

If you cannot sign in, check the following:

The email address you entered matches the account your administrator created
Your single sign-on provider is online (try signing in to your Google or Microsoft account directly)
The verification step has completed; refresh the page if it has not

If you are still unable to access ReFresh, contact your administrator. For more detail, see "Login and SSO issues" (9.1).