ReFresh sends notifications by email today. Workers are notified about surveys and policy sign-offs; admins are notified about overdue tasks, control reviews, and incident updates. In-app and mobile notifications are on the roadmap.
Email is the only notification channel today
Workers receive emails for survey invitations and policy sign-offs
Admins receive emails for tasks, reviews, and incident updates
Notification cadence is set by ReFresh and not currently customer-configurable
In-app and mobile notifications (Roadmap)
Notification types
Recipient | When you receive a notification |
Worker | A survey is sent to you |
Worker | A policy requiring your sign-off is published or updated |
Worker | An incident you reported has a status update (identified reports only) |
Admin | A task is assigned to you |
Admin | A task is overdue |
Admin | A control or document review is requested |
Admin | A control's evidence is approaching expiration |
Admin | A new incident enters the Triage Queue |
Email channel today
All notifications are delivered by email to the address on the recipient's account (the verified personal email or work email, depending on your account configuration).
If you are not receiving expected emails:
Check your spam folder
Confirm your email is verified (Profile → Email Addresses)
Confirm your administrator has not disabled email for your account
Check that your IT team has not blocked emails from
app.refresh.tech
Roadmap
In-app notifications (a notification bell in the top bar) and mobile push notifications are on the roadmap. Customer-side notification preference configuration (turning specific notification types on or off) is also planned.
Notifications via Slack and Microsoft Teams
If you connect Slack or Microsoft Teams (see "Connecting Slack and Microsoft Teams", 8.4), you can configure ReFresh to post specific event types to specific channels. This effectively gives you a second notification channel without waiting for native in-app notifications.
Related articles
Connecting Slack and Microsoft Teams (8.4)
Logging in and navigating ReFresh (1.2)
Multi-factor authentication (2.7)