Policies and other documents requiring your sign-off appear under Pending Sign-offs on your My ReFresh home page and on the Documentation page. Click into a policy to read it, then either Acknowledge or Sign depending on the policy's requirement.

Pending sign-offs are visible on the My ReFresh home page
Sidebar → Documentation lists all assigned policies and documents
Two interaction types: Acknowledgement (a confirmed read) and Signature (a captured digital signature with name)
Sign-off is recorded against your account and the specific version of the policy
When a policy is updated, you are asked to sign off the new version

Where to find policies

Two places in My ReFresh show policies you need to sign off:

Home page → Pending Sign-offs: a quick-access list of items that need your attention now. Each row shows the policy title and the type of action required (Acknowledgement or Signature)
Sidebar → Documentation: the full list of policies and documents assigned to you, including those you have already signed off

The Pending Sign-offs panel on Home shows a count next to the heading (for example, "Pending Sign-offs (4)").

Acknowledgement vs Signature

Each policy is configured by your organisation to require one of two interaction types:

Acknowledgement: a confirmed "I have read this". Used for general policies where confirming receipt and understanding is enough. The button on your home page reads Acknowledgement
Signature: a captured digital signature with your name. Used for policies that require a more formal record (for example, a workplace behaviour policy). The button reads Signature

The button label tells you which is required before you click into the policy.

Reading and signing off

Click the policy from Pending Sign-offs (or open Documentation and pick the policy)
Read the policy in full
Click Acknowledge or Sign at the bottom of the page
For Signature, enter your name in the signature field and confirm
The policy moves out of your Pending Sign-offs

Your sign-off is recorded against the specific version of the policy you signed.

What happens when a policy is updated

When your organisation publishes a new version of a policy you have previously signed off:

The new version appears in your Pending Sign-offs
The button shows the same Acknowledgement or Signature requirement
Your prior sign-off is retained for audit purposes but no longer counts as current

You will need to read and sign the new version.

Why sign-off matters

Acknowledgement and Signature are not just bureaucracy: they are evidence under WHS legislation that workers have been informed of the policies that apply to them. The audit trail behind each sign-off can be used: