Troubleshooting and Support
Fix common issues quickly, check what's supported, and get help from the ReFresh team.
By Taylor1 author6 articles
- Survey distribution and response issuesIf a survey is not reaching workers, or response rates are unexpectedly low, the cause is usually email delivery, recipient configuration, or the minimum-response anonymity threshold.
- Records and document upload issuesIf a Record fails to upload (a document, policy, or test evidence file) the cause is usually file type, file size, or something browser-related.
- Report and dashboard issuesIf a report fails to generate, shows missing data, or won't export, the cause is usually filtering, timing, or a transient issue. Work through the diagnostic steps to isolate it.
- Browser and device compatibilityReFresh runs entirely in the browser. Use any modern browser on a desktop, laptop, or tablet. There's no native mobile app and no offline mode today.
- Contacting ReFresh supportFor non-security issues, the fastest way to get help is the in-product Feedback button, or by contacting your ReFresh account contact.
- Incident and portal issuesAnswers to the most common problems people hit around incident reporting and the My ReFresh worker portal.