Where to go:
Use the Feedback button (bottom-left of the sidebar) for bugs and feature requests.
For account or commercial questions, contact your ReFresh account contact.
For security concerns, see Reporting a security concern.
Submitting feedback in-product
The quickest way to log a bug or feature request is the Feedback button at the bottom-left of the sidebar. It's available in both the admin workspace and My ReFresh.
Click Feedback.
Choose the Type:
Bug: report something that's broken.
Feature Request: suggest something new.
Enter a Title: a brief summary.
Enter a Description: what happened, what you expected, and any relevant detail.
Attach a file if a screenshot or other evidence helps.
Click Submit Feedback.
Your session details are included automatically, so the team can reproduce the issue.
Account and commercial questions
For questions about:
Subscription plan or seat allocation
Billing or invoicing
Onboarding scheduling
New integration requests
Custom configuration or services
Renewal or contract changes
Contact your ReFresh account contact directly. If you're not sure who that is, use the Feedback dialog with the type Feature Request and a note about where to route your message.
Support channel and response times: [email protected] general support mailbox. The in-product Feedback button (or your ReFresh account contact) is the primary channel; for security concerns email [email protected], and for privacy matters [email protected]. ReFresh aims to acknowledge emailed queries within roughly one business day during Australian business hours; this is a best-effort target rather than a formal service-level agreement.