9. Troubleshooting and support
Resolve common issues with login, surveys, evidence uploads, reports, and HRIS sync. Learn how to contact ReFresh support and report security concerns.
By Harrison1 author7 articles
HRIS sync issuesIf users or groups are not syncing from your HRIS, the cause is usually integration health, scope configuration, or field mapping.
Reporting a security concernIf you suspect a security vulnerability, data exposure, or other security issue with ReFresh, report it directly to the security team rather than through general support.
Contacting ReFresh supportFor non-security issues, the fastest way to get help is through the in-product Feedback button or by contacting your ReFresh account contact.
Login and SSO issuesTroubleshoot login and SSO problems: reset password, fix SSO configuration, resolve 2FA issues, and regain access to your ReFresh account.
Survey distribution and response issuesTroubleshoot survey distribution problems: resend surveys, fix worker response issues, check survey completion rates, and export survey data.
Evidence and document upload issuesTroubleshoot problems uploading evidence and documents: file size limits, unsupported formats, upload failures, and storage quota issues.
Report and dashboard issuesTroubleshoot report generation and dashboard problems: reports not generating, missing data, dashboard not updating, and report delivery failures.