If an evidence file or document fails to upload, the cause is usually file type, file size, or browser-related.
Supported file types: PDF, DOCX, TXT, MD
Maximum file size: 500 MB per file
Try a different browser if upload stalls
Check that your file is not corrupted (open it locally first)
For very large files, split into multiple evidence items if possible
Supported file types and size limits
ReFresh accepts:
PDF (.pdf)
Word documents (.docx)
Plain text (.txt)
Markdown (.md)
Unsupported types (.xlsx, .pptx, .jpg, .png, .zip) need to be either converted to one of the supported types or referenced via a link instead of uploaded.
The maximum file size is 500 MB per file. Larger files need to be split.
Common upload issues
Symptom | Likely cause | Fix |
"Unsupported file type" error | File extension not supported | Convert to PDF or DOCX |
Upload stalls or times out | File too large or slow connection | Split the file or try on a stronger connection |
Upload completes but file shows as corrupt | File was corrupt before upload | Re-export the file from its source |
Upload completes but evidence shows as Draft | Normal: evidence is saved as Draft until submitted for review | Click Submit for Review when ready |
"Documents showing expired"
If a document or evidence item shows status Expired:
The document's expiration date has passed (see "Policy version control and renewal tracking", 4.11)
Upload a new version with a fresh effective and expiration date
The old version is retained in Version History; the new one becomes the current evidence
Submitting evidence for review
After uploading evidence as Draft, click Submit for Review to send it to the relevant reviewer. Until submitted and approved, the evidence does not count as Complete on the control.
For more on the review flow, see "Conducting a control effectiveness review" (4.5).
Related articles
Uploading evidence to a control (4.4)
Policy version control and renewal tracking (4.11)
Conducting a control effectiveness review (4.5)