ReFresh has three subscription tiers: Essentials, Operate, and Automate. Each tier includes a specific set of features and a defined onboarding allocation. View your current plan and seat usage at Settings → Billing.
Three tiers: Essentials, Operate, Automate
Higher tiers include all features of lower tiers, plus additional features
Onboarding hours included vary by tier
Per-worker fees scale with workforce size
View your tier at Settings → Billing
Tier features at a glance
Feature | Essentials | Operate | Automate |
Risk Intelligence (surveys, risk register) | ✓ | ✓ | ✓ |
Compliance frameworks | 0 | Up to 3 | Unlimited |
Controls, evidence, incidents, investigations | ✓ | ✓ | |
Worker portal (My ReFresh) | ✓ | ✓ | |
HRIS integrations | ✓ | ✓ | |
Audit management | ✓ | ✓ | |
AI compliance agent | ✓ | ✓ | |
Automated regulatory scanning | ✓ | ||
Compliance drift detection | ✓ | ||
Impact analysis | ✓ | ||
SSO | (via Integrations) | ✓ (included in onboarding) | |
API access | ✓ | ||
Tenant federation | ✓ | ||
Advanced analytics | ✓ |
Onboarding hours by tier
Tier | Included onboarding hours | Scope |
Essentials | 10 hours | Intake, session 1, session 2, check-in, email support during exploration |
Operate | 20 hours | All of Essentials plus framework activation, control register setup, incident workflow configuration, HRIS connection support |
Automate | 40 hours | All of Operate plus SSO configuration, API provisioning, extended post-go-live support, quarterly review call in year one |
Beyond the included cap, additional work is scoped as professional services at $450 per hour.
Viewing your plan
Open Settings → Billing. The page shows:
Your Plan: the active subscription
Status: Active or otherwise
Seats: current usage versus allocated seats
Next billing date: when your next billing cycle starts
Manage Billing button: opens the billing portal where you can update payment details
If you are over your seat allocation, the page shows a notice ("You're using X of Y seats. Please update your plan or contact us"). Click the contact link or your account contact to expand the allocation.
Cancelling
To cancel your subscription, contact ReFresh support via the contact support link on the Billing page, or contact your account contact. Cancellation cannot be self-served from the UI.
Pricing summary
Pricing is based on three components:
One-time platform fee in year 1 only ($3,000 / $5,000 / $10,000 by tier; waived on 3-year and 5-year commitments)
Admin seats: $20 per admin per month, flat across all tiers
Per-worker fees: scaled across five worker bands
Multi-year commitments attract recurring discounts (10% for 2 years, 15% for 3 years, 20% for 5 years).
For specific pricing, contact your ReFresh account contact.
Related articles
Connecting an HRIS (2.5)
Setting up SSO (2.6)
API access (Automate) (8.10)
Multi-site, multi-entity, and tenant federation (2.8)